Frequently asked questions

These may not answer all your questions, for further clarifications please contact us or open a support ticket.


Your Virtual Machine maybe switched off, see image here. You can turn your VM back on from menu Management>>Boot, see image here.

The CertaSpace Nameservers are and

Yes, you have to log into your Domain Registrar's client account and update your nameservers to and

You can access your Cpanel by visiting your-domain-name.tld/cpanel where tld is either .com,, .net,, .co, .org etc.

You can access your webmail by visiting your-domain-name.tld/webmail where tld is either .com,, .net,, .co, .org etc.

CertaSpace Cpanel contains both Softaculous and Installatron, so you have access to hundres of Applications/CMS/Blogs. see some Softaculous apps here. And see some Installatron apps here.


Live Chat

Our reps are oline via Chat to help and provide support.

Support Tickets

You can escalate complex problems to our advance support teams.

24X7 Call Center

You can call us from 9am-5pm daily on +2349057485275.

Social Media

Collaborate with other users to learn new skills, tweaks and tricks :).